Self storage units in San Diego, CA

However, multiple complaints highlight significant issues such as **inadequate security measures**, leading to thefts and a feeling of safety concerns **due to design flaws**. Additionally, customers are frustrated with some aspects of customer service, emphasizing a rigid and **cold business approach**, strict **rules and fines**, lacking **flexibility**, as well as **old and outdated facilities**. The limited **operating hours** restrict access, and there's discontent about **rising prices** that challenge affordability for some.

Customers value the facility for its **cleanliness**, competitive **pricing**, convenient **location** off the freeway, and a supportive environment that feels like **family** with **friendly** and **helpful staff**.

There are concerns regarding additional fees that are not disclosed during the reservation process and one customer reported a significant issue with a lost reservation, suggesting possible system or communication flaws. Mentioned by various customers, the cost of the storage units is perceived as high, which appears to be a recurring apprehension.

Customers consistently highlight friendly, knowledgeable staff and commend the facility for its cleanliness; plus, the presence of a police station across the street is often mentioned as a solid perk for security.

Despite its many praises, there is dissatisfaction with the limited access hours from 7 am to 8 pm and the facility's casual setup might not meet everyone's expectations. Customers may experience the common issue of price increases during their rental period.

The self storage facility is appreciated for its ease of access, friendly and accommodating staff, and competitive pricing. Enhanced convenience is offered through features like an elevator lift and free moving truck lend-outs.

Customers have experienced frustration due to the facility's early closing times without a grace period, consistent unwanted rent increases that significantly outpace inflation, and reports of unprofessional handling of reservations, leading to situations where confirmed storage units were not available upon arrival.

The facility is commended for its cleanliness, convenient access, including all ground floor drive-up units, and fast freeway accessibility, avoiding undesirable crowds and disorderly individuals.

Customers frequently expressed dissatisfaction with hidden fees and unexpected price increases. Additionally, the lack of insurance offerings and occasional inconvenience in finding parking are common complaints.

The facility is often praised for its outstanding and friendly customer service by the property manager, who is very attentive and accommodating. Customers also appreciate the cleanliness and safety of the property.

There are notable frustrations regarding constant rate hikes for long-term clients without any accompanying benefits or refunds, highlighting a pain point with the facility's financial policies.

Customers frequently praise the facility for its great location, easy access, clean units, and especially the helpful and friendly staff, with consistent shout-outs to Martha for exceptional service.