RV & camper storage in Phoenix, AZ

Despite many favorable accounts, customers report frustrations with the company's billing system, which seems to obscure the charged amount until late fees are imposed, suggesting a lack of transparency. Additionally, at least one customer experienced an incident where their rental unit was unjustly canceled without notice or refund, indicating possible management or communication issues.

The facility is praised for its great customer service thanks to helpful staff, with particular commendation for a staff member named Krista, who has been repeatedly recognized for her outstanding service and assistance to customers. Moreover, it maintains a clean environment and offers satisfying general services that collectively meet customers' expectations for storage needs.

While customer experiences highlight the efficiency of staff, common issues with storage facilities like potential hidden fees, price increases, inconvenient locations, or inadequate security measures should be considered.

The facility is appreciated for its user-friendly online paperwork process and welcoming staff who are professional, offer great move-in deals, and are notably considerate towards individuals with special needs.

There are reports of theft and a lack of adequate security measures such as surveillance or security guards. Customers have also mentioned that some materials used for storage doors are of poor quality, and an outdated entry keypad creates access issues.

The facility is praised for its excellent customer service, clean environment, and easy payment options. The convenience of access and the availability of a clean public restroom are highlighted as significant advantages.

There are reports of serious security concerns, including break-ins, theft, and mishandled locks, with staff unable to assist and suggesting costly solutions like hiring a locksmith. Clients also express frustration over communication issues, specifically difficulty obtaining prices and inadequate responses to pressing financial situations, leading to added stress.

Customers frequently mention the assistance and friendliness of staff, complimenting their customer service and problem-solving capabilities. The storage facility is appreciated for its clean environment and functionalities, such as climate control and working security cameras.