Self storage units in Phoenix, AZ

Some customers experienced frustration due to **unexpected and frequent changes in access hours**, limited operational hours including **no Sunday access**, and concerns about units being **hot** due to inadequate ventilation or cooling, potentially compromising stored items. Additionally, customers cautioned about the facility's policy on late fees and the sudden early closing that might lead to these charges.

The storage facility boasts exceptional customer service from friendly and professional staff, with multiple commendations for going above and beyond to assist customers.

Some users pointed out the need for AC repairs. Issues often faced by storage facility customers such as price increases, inconvenient access locations, hidden fees, or lack of parking could be a concern here even if not broadly reported in these specific reviews.

This storage facility is praised for its cleanliness, safety, and well-maintained property. The staff are commonly described as very helpful, friendly, and knowledgeable.

There have been distressing incidents regarding issues with gate access codes, leading to customers being trapped inside, raising concerns over operational management and customer treatment in certain situations.

Customers frequently praise the cleanliness of the facility and the kindness and knowledgeability of the staff, which enhances customer experience and satisfaction.

Despite commendable customer care, there are significant security concerns with broken doors and only occasional staff presence, making the facility potentially insecure. Price fluctuations, specifically an unexpected 108% rate increase, and limited restroom availability are also notable dissatisfactions among customers.

The self storage facility is praised for outstanding customer service, with many customers expressing gratitude for a helpful and friendly staff. The location features clean storage areas, ranging from climate-controlled units to spaces for cars, boats, and RVs, with added perks like a drive-in bay for easy loading and unloading.

Though lauded for customer service, there are muted indications that the facility itself may not match the high-quality service provided by the staff, with at least one customer suggesting the storage quality is just average. It's common for some facilities to have concerns such as occasional price hikes, additional fees, or security issues, but these are not explicitly stated in the source information.

Customers consistently praise the facility for outstanding customer service and commend the staff for being exceptionally helpful and informative. The location's convenience and approachable pricing are also frequently mentioned positive aspects.

Despite mostly positive experiences, there have been instances of misleading discounts leading to unexpected fees and altercations with management, marking an inconsistency in customer service quality that could lead to significant financial strain for customers and tarnish the otherwise pleasant experience.

The self storage facility stands out for its pristine cleanliness and superb security measures, while offering a friendly and accommodating service, primarily from the very efficient manager named Sue who regularly goes above and beyond for customers.

Some customers experienced frequent price increases and issues with the online rental system. There were complaints about unresponsive or rude staff and delays in sending gate codes. Additionally, one severe case involved a storage auction due to outstanding payments without any granted extensions, highlighting management's lack of flexibility.

This facility is praised for its cleanliness, well-maintained property, and professional staff who go out of their way to help customers. Prices are also reported to be competitive, coupled with a fast and easy setup process for new tenants.