Self storage units in New York, NY

Despite the positive staff interactions, some customers experience significant issues such as bait-and-switch tactics leading to unexpected price increases, and there is an isolated report of unprofessional conduct which could suggest potential inconsistencies in service quality.

Customers consistently praise the facility for its friendly and attentive staff, exceptional customer service, and easy move-in and move-out processes, with multiple mentions highlighting helpful team members.

Customers voice their dissatisfaction with the experience of poor maintenance, such as a persistent rat problem in one of the buildings, neglected light repairs in the units, cleanliness concerns, and safety issues felt by some clients. Additionally, there are transparent frustrations with annual rent increases and a questionable level of security in certain areas of the premises, negatively impacting the overall storage experience.

The facility has been praised for excellent customer service, a helpful and friendly staff, and its convenient accessibility. Customers also find the security at some units reassuring.

Ongoing issues include repeated reports of rude and aggressive behavior from some staff members, incidents of theft with insufficient security measures, drastic changes to operation hours without proper notification, and complaints of a rat infestation and unrealistic hours that don't accommodate the schedules of working individuals.

Generally, customers appreciate the clean, well-run facility and encounter pleasant, professional, and helpful staff, with some specifically thanking employees for outstanding service.

Despite excellent service, users report significant problems due to recurring rent increases without clear justification. Complaints also highlight some encounters with unaccommodating staff and discontent with strictly enforced late fees, reflecting a less empathetic regulatory environment.

Customers frequently praise the helpful and friendly customer service, appreciated assistance with selecting the correct unit sizes, and the cleanliness and maintenance of the facilities stand out positively. The convenience of access hours is also noted, allowing flexibility for users.

Some customers report frustration with an unannounced system update that led to confusion and unfair late fees, alongside a concerning implementation of unrequested insurance charges which can exacerbate the cost for renters.

The storage facility boasts exceptionally friendly and dedicated customer service, with several mentions of helpful staff members. Moreover, customers enjoy good web pricing deals and easy access to drive-up units.

Although generally positive experiences were mentioned, typical grievances about self storage include occasional reports of difficult access, especially when moving to another area and concerns about regular rate increases or added unexpected fees during the rental period.

Customers appreciate the exceptional customer service, standout staff helpfulness, and the facility's cleanliness—some mentioning experiences far exceeding expectations.

Some have experienced significant rate increases months into their rentals, along with miscommunications, such as incorrect unit preparation and unmet commitments like unready units and missing locks, without proper resolutions, as seen in a particular incident involving an operational oversight.

Customers rave about the exceptional customer service provided, often mentioning a dedicated, efficient, and helpful staff known for making the process seamless and maintaining a clean and secure facility.

However, customers have reported critical issues such as **a lack of transparency in operating hours**, leading to inaccessibility for those with standard work schedules. Additionally, users have experienced **damages to their property** and found the insurance inadequate in covering their losses, all pointing to significant gaps in the company's protection and customer service capabilities. The handling of complaints has been described as unhelpful, with customers experiencing rudeness and unprofessional attitudes from staff.

The facility is praised for its user-friendly services, including quick pickups into storage, and a cost-effective pricing compared to other options. Moishe's is also commended for excellent and professional customer support, making the stressful process of moving and storing easier.