Self storage units in Manhattan, NY

Despite the excellent customer service, issues arise with reaching staff to resolve urgent queries, especially troubling during significant events like remodeling compelled evacuations, leading to frustration for otherwise satisfied long-term clients.

Customers routinely praise the facility for exceptional customer service, highlighting staff as friendly, helpful, and communicative, facilitating quick, and easy transactions.

Clients have expressed concerns over misleading charges for insurance that are difficult to waive, hinting at potential issues with transparency and extra costs that might not be immediately evident.

The facility consistently earns praise for its cleanliness, efficiency, friendly and helpful staff, with particular commendations for team members making the moving process smooth and being very professional.

Some customers experience frustration with financial policies including substantial rate increases under new ownership, the cost of cylinder lock replacements, and a lack of moving assistance. Additionally, there are complaints about inconsistent office hours, unclean premises, and issues with key distribution and storage access that add to customer inconvenience.

The storage facility is frequently praised for its friendly staff, efficient service, and ease of checking in, making for a smooth customer experience overall.

Although generally positive experiences were mentioned, typical grievances about self storage include occasional reports of difficult access, especially when moving to another area and concerns about regular rate increases or added unexpected fees during the rental period.

Customers appreciate the exceptional customer service, standout staff helpfulness, and the facility's cleanliness—some mentioning experiences far exceeding expectations.

Some customers report frustration with an unannounced system update that led to confusion and unfair late fees, alongside a concerning implementation of unrequested insurance charges which can exacerbate the cost for renters.

The storage facility boasts exceptionally friendly and dedicated customer service, with several mentions of helpful staff members. Moreover, customers enjoy good web pricing deals and easy access to drive-up units.

A **significant complaint** from a customer highlights an alarming issue with unexpected and unexplained rate hikes, turning a seemingly reasonable $120 monthly fee into a staggering $290. **Such price inconsistencies**, despite lacking formal leases, can come across as unethical and raise concerns over potential financial exploitation. In addition, some reviews label the storage as **extremely expensive**, suggesting that the general pricing could be a drawback for budget-conscious individuals.

Customers frequently mention the exceptional customer service they receive, citing staff members as accommodating, kind, and professional. The facility itself is praised for its maintenance, cleanliness, easy access, and convenience.

Customers voice their dissatisfaction with the experience of poor maintenance, such as a persistent rat problem in one of the buildings, neglected light repairs in the units, cleanliness concerns, and safety issues felt by some clients. Additionally, there are transparent frustrations with annual rent increases and a questionable level of security in certain areas of the premises, negatively impacting the overall storage experience.

The facility has been praised for excellent customer service, a helpful and friendly staff, and its convenient accessibility. Customers also find the security at some units reassuring.

Despite high satisfaction with customer service, the facility faces scrutiny over potential location misrepresentation, which undermines trust, and also suffers the typical problems of some storage centers like potential price increases or undisclosed fees that might catch users by surprise.

This storage facility distinguishes itself with exceptional cleanliness and secure storage spaces, bolstered by efficient, friendly staff well-prepared to assess and meet customer storage needs.

Despite favorable feedback, some users have suggested that the units tend to overheat in summer, potentially affecting stored items, though it remains a less frequent concern among overall positive experiences.

The facility is appreciated for its sparkling cleanliness, easy rental process, temperature-controlled spaces, and exceptional customer service from courteous and professional staff.