RV & camper storage in Aventura, FL

However, issues with misquoting unit sizes have led to some customers having to part with their possessions and seeking alternatives elsewhere. Complaints also include overcrowded roads and desires for extended operating hours to accommodate their schedules.

Clients often highlight the excellent customer service and the cleanliness of the facility; they find the check-in process easy, and ground floor access allows for simple loading and unloading of items.

However, there are mentions of less satisfaction with aspects such as billing, specifically concerning [unwanted charges](#highlight) like protection fees not initially agreed upon and steep late fees [coming as a surprise](#highlight) to some users. Customers may also feel aggrieved due to experiences with a separate call center.

Customers consistently praise the guest service, specifically noting that staffers go above and beyond in [assisting with questions](#highlight), providing [welcoming](#highlight) experiences, and ensuring clients feel [informed](#highlight) and accommodated.

Despite the overall positive experiences, concerns persist about some units lacking air conditioning, leading to potential damage to stored items and occasionally there are issues with rodents. A few customers have felt the sting of repeated price increases over time.

The facility consistently earns praise for its friendly and extremely helpful staff, cleanliness, and secure environment; it stands out to individuals as a reliable place for their storage needs.

However, there are complaints about locked units being assigned to customers and dealing with uncommunicative or unavailable management.

Customers appreciate the facility's cleanliness, well-maintained property, and convenient location. The staff is frequently praised for being professional, helpful, and providing exceptional customer service, ensuring customers' needs are met efficiently.